Who can get a ride to medical appointments from LogistiCare?

Nassau and Suffolk County Medicaid fee-for-service enrollees.

Who cannot get a ride through LogistiCare?
  1. Enrollees in a Managed Long Term Care plan.
  2. Individuals who are members of some Medicaid Managed Care plans.
  3. Family Health Plus enrollees who are not 19 or 20 years old (19 and 20 year olds can get transportation).
  4. Enrollees who live within ½ mile of their medical practitioner and who can walk there.
How do I contact LogistiCare to get a ride to a medical appointment?

Call 1-877-678-1103 or go online to https://member.logisticare.com/.

What if I cannot take public transit or drive myself and need a ride by a livery, ambulette, stretcher or non-emergency ambulance?

Ask your medical practitioner to contact LogistiCare to get you a ride by a livery, ambulette, wheelchair, stretcher or non-emergency ambulance.

What do I do if I have an emergency?

Call 911 if you have a medical emergency.

What number do I call if I am deaf or hearing impaired?
When can I call to ask for a ride?

Monday to Friday between 7:00 a.m. and 6:00 p.m.

How far in advance must I call?

At least seventy-two (72) hours before your medical appointment – three days.

Can I call less than seventy-two (72) hours in advance?

Yes, but LogistiCare will have to speak to your medical provider. Your medical provider must say that you need to come in today and that your treatment cannot be delayed to another day. Otherwise you will have to reschedule your appointment.

How do I get rides that I need on a regular schedule like for dialysis?

If you have recurring appointments on the same weekdays and times, your medical practitioner should contact LogistiCare to request a standing order which serves to automatically create your weekly trips and eliminate the need to call to schedule each one.

What if my ride is late?

If your ride is more than 15 minutes late, call the "Where's My Ride" line 1-844-678-1104. LogistiCare will send another vehicle to get you if necessary.

Can I call if I need assistance after 6:00 p.m. or on the weekend?

Yes, you can call the "Where's My Ride" line at 1-844-678-1104 24 hours a day / 7 days a week.

Do I have to sign anything?
Can my aide escort me to appointments?

Yes, however Medicaid only approves transportation for one additional passenger who is a medically necessary escort. Medicaid does not pay for additional escorts who are not medically necessary such as children or spouses accompanying the enrollee to an appointment.

Can reservations be scheduled for unaccompanied minors?

No. Anyone aged 16 years or younger is required to be accompanied by a parent, foster parent, caretaker or legal guardian.

What if I want to complain about my ride or another part of the service?

If you have a problem with your ride or service, call the “Ride Assist” line at 1-844-678-1104, or write to LogistiCare at the following address with your complaints:

LogistiCare Solutions, LLC
2 Huntington Quadrangle Suite 3S10.
Melville, NY 11747

What if I was denied a ride?

You have the right to appeal denials of rides by LogistiCare. Following the completion of LogistiCare's complaint process, all members have a right to request a State Fair Hearing.

What is a Fair Hearing?

A Fair Hearing is a chance for you to tell an Administrative Law Judge why you think LogistiCare’s decision is incorrect.

How would I request a Fair Hearing?

There are several ways to request a fair hearing. You may submit your request online, by U.S. mail, by telephone or by fax.

  • By mail: Office of Temporary and Disability Assistance Office of Administrative Hearings
    PO BOX 1930
    Albany, N.Y. 12201-1930
  • By fax: 1 (518) 473-6735
  • By phone: 1 (800) 342-3334 For Hearing Impaired, TTY phone number: 1 (877) 502-6155
  • Online at: http://www.otda.state.ny.us/oah/forms.asp
What kind of ride will I get?
  • Public Transit if:
    1. You live within ½ mile of a public transit stop
    2. Your medical facility is within ½ mile of a public transit stop
    3. You can walk ½ mile
    4. You understand common signs and directions
  • *Ambulatory/Livery if: Your medical practitioner verifies that you can’t take public transit and can walk unassisted from your residence to the curb and board the vehicle
  • *Ambulette if: Your medical practitioner verifies that you can walk but you need the assistance of trained personnel to walk to and board the vehicle
  • *Wheelchair if: Your medical practitioner verifies that you are confined to a wheelchair and require a lift-equipped or roll-up wheelchair van and the assistance of trained personnel
  • *Stretcher if: Your medical practitioner verifies that you cannot walk, are confined to bed, cannot sit up or sit in a wheelchair but you do not require medical attention during transport.
  • *Non-emergency Ambulance if: Your medical practitioner verifies that you cannot walk, are confined to bed, cannot sit up or sit in a wheelchair and you require medical attention and/or monitoring during transport.
    *Note: Your medical practitioner must verify you require this level of service by submitting a Verification of Medicaid Transportation Abilities MAP 2015 Form.
Is Personal Vehicle Mileage reimbursement is available?

Personal Vehicle Mileage reimbursement is available, with prior approval from LogistiCare Solutions LLC, to transport an eligible Medicaid enrollee to/from a qualified service covered by the Medicaid program both for short trips and longer distance trips.

For more information, lease review the Travel Reimbursement Guideline document located in the Enrollee/Download section of this website.

What information do I need when I call or go online to request a ride from LogistiCare?

You need your Medicaid ID number (this is the ID listed on your Medicaid card formatted as 2 letters, 5 numbers, 1 letter; like XX12345X). You will need the name, address, zip code and telephone number of your medical practitioner. You will need the street address and the telephone number where you want to be picked up. You will also need the date and time of your appointment, any special needs you have and the general reason for the appointment (doctor's visit, check-up, eye appointment, etc.).

What if my doctor referred me to a specialist outside my common medical marketing area (CMMA)?

Medicaid transportation is designated for the closest available medical service in the enrollee’s common medical marketing area. If you have been referred to a facility/physician outside the CMMA, advise your referring physician to submit a Form 2020 Request for Transportation Outside the Common Medical Marketing Area.