Nassau and Suffolk County Medicaid enrollees

Nassau and Suffolk County Medicaid Fee for Service enrollees receiving a Medicaid covered service from a medical practitioner may request transportation services from ModivCare. There are a number of rules governing the transportation service and some types of trips can only be ordered by your medical practitioner. For more information on the transportation requirements and ordering guidelines, click here.

ModivCare takes requests for routine transportation on-line at any time or by phone Monday through Friday from 7:00 a.m. to 6:00 p.m. Please submit requests for routine transportation 72 hours in advance of the trip. Key numbers and links are:

Request Method

Number Or Link

Type of Request Handled


Routine and urgent trips. Lodge a complaint.


"Where's My Ride", Late trips, etc

Review the Frequently Asked Questions we receive from our healthcare facilities

A collection of useful documents and forms are available for you to download

A collection of useful links to other websites