ModivCare manages non-emergency medical transportation services (NEMT) for Nassau and Suffolk County Medicaid Fee for Service enrollees. ModivCare takes requests by phone or fax from all medical practitioners. Fax requests should be performed using our faxable request forms. To download our fax forms, click on the Downloads icon below or on the menu above. To request trips via our secure on-line portal, you must sign up two system administrators from your facility with ModivCare. Those administrators will be able to setup other users to requests transportation. For more information, click on the Frequently Asked Questions (FAQs) icon below or using the menu above. There are a number of rules governing the transportation service. For more information on the transportation requirements and ordering guidelines, click here. Key numbers and links include:

Request Method

Number Or Link

Type of Request Handled


Routine and urgent trips. Lodge a complaint.


Number to call to lodge a complaint


Hospital discharges only


Routine and standing order requests

Review the Frequently Asked Questions we receive from our healthcare facilities

A collection of useful documents and forms are available for you to download

A collection of useful links to other websites