Mileage is calculated as the shortest distance in street or road miles from the pick-up point to the destination. ModivCare is able to determine mileage to the one-tenth mile, and will round up to the next mile. If you believe there to be a mileage error, you must bring it to ModivCare's attention before running the trip. ModivCare will review the trip or trips in question and may reference other software to verify the distance. Any correction remains the sole decision of ModivCare. If you are not satisfied with ModivCare's decision regarding the mileage, you may submit your justification, including some mapping software printout showing the mileage of the trip, and ModivCare will reconsider its decision.